The Registered Nurse demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. The proficient nurse learns from experience what typical events to expect in a given situation and how plans need to be modified in response to these events. The nurse recognizes when the expected normal picture does not materialize; decision-making is less labored. The incumbent is willing to work cooperatively as a member of a team in all assignments. The RN (Case Manager Outpt CCS) is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements and evaluates care based on age-specific components. Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction. Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs. Participant in Nursing quality improvement opportunities (e.g. Nursing Excellence Committee or workgroups). The RN -Case Manager is responsible for acquiring and demonstrating clinical expertise and knowledge of health care programs to improve the quality of patient care, the use of resources, and to facilitate compliance with internal and external requirements and standards; acquiring and demonstrating strength in the areas of interpersonal relations, critical thinking, problem solving, and conflict resolution; collaborating with the Patient Aligned Care Team (PACT), Case Managers, and other clinical and administrative staff as needed to ensure patient care needs are met. The incumbent provides clinical case management for severely-injured and/or ill post 9/11 Service members, Veterans (SM/V) and other SM/Vs with identified case management needs. The case management process begins prior to enrollment to the WTVAHCS and works collaboratively with staff from other Veterans Health Administration (VHA) facilities, Military Treatment Facilities, and various referring facilities. The incumbent monitors patient status while the patient is receiving care at the facility. The RN - Case Manager communicates and coordinates with PACT to develop a biopsychosocial Comprehensive Plan (CP) of care for post 9/11 inpatients and outpatients. Work Schedule: Full Time Tour of duty: M- F 0800-1630 Telework: Available to highly qualified candidate. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.