The Clinical Nurse Officer is a registered nurse with at least 3 years of critical care clinical experience. The role builds upon related professional experience and involves coordination/management of patient care, nurse staffing resource and bed flow. The CNO works in collaboration with nurses, residents, attending physicians, social workers, pharmacists, transfer coordinator, night administrators, and other health care professionals to enhance the overall care of the veteran patients. Interpret hospital and nursing policies and procedures to nursing staff, physicians, and other personnel to facilitate the delivery of quality patient care. Intervene with employees when a conduct problem is noted utilizing positive and open communication skills to resolve problems or situations. Provide written communication related to the situation to the employee's supervisor for management counseling in a timely manner. Support the use of nursing research to continually improve the quality of nursing practice. Recognize and acknowledge employees who exhibit excellent customer service by communicating to staff members in a timely manner to promote an effective care environment, working relationships, job satisfaction, and retention. Act as a positive role model, consulting staff appropriately, to identify and resolve problems and timely resolution. Refer media inquiries to the Public Affairs Officer to ensure appropriate dissemination of information. Provide appropriate patient placement considering unit census, patient acuity, available staffing, and anticipated elective admissions. Facilitate transfer of patients to appropriate level of care to assure efficient utilization of services. Facilitate fiscal responsibility by appropriately utilizing staffing resources and patient level of care decisions (ICU, Tele, Acute Care, - observation) for the delivery of cost-effective care. Facilitate patient placement in the community after working with all medical personnel to triage and assign patients when beds are unavailable. Notifies the Chief of Staff of the need to transfer patients to another healthcare facility. Manage the appropriate utilization of isolation precautions and the impact on patient flow. Assign Float Pool resources as needed. Is the facility 'champion' for implementation of standards of practice for seclusion and restraints. Respond to all codes, deaths, and rapid response calls. Assist staff in appropriately filling out incident reports. Follow through on problems or risk management situations using problem solving skills and appropriate chain of command to assure timely feedback and quality patient care. Assist staff in the resolution of ethical issues utilizing the Ethics Committee and other resources. Facilitate patient care conferences with providers, patient and families as needed. Support quality assurance projects Work Schedule: Rotating days, nights, weekends and holidays Telework: Not available Virtual: This is not a virtual position. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.