This position is located in the Acute Care/Operating Room of the Philadelphia VA Medical Center. Duties include but are not limited to : Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Consistently communicates and treats customers (veterans, their representatives, visitors and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Provides patient care / support, appropriate to the cognitive, emotional, and chronological maturation needs of patients. Functions as a clinical, educational or adminis
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