At Fairview Northland Medical Center the Med Surg unit consists of medical and surgical, pediatrics, and adult Intensive Care patients. The Med/Surg/Peds unit consists of 22 beds and the ICU has 4 beds. We have 43 nurses, 12 nursing assistants/CNA's (also known as nursing station attendants), and 1 HUC. We are recognized for having high employee engagement results, high patient experience, and an atmosphere of accountability.
Other information about this support position:
This position works 48 hours/2 weeks
12 hour shifts on Day / Night shifts
Will work in ICU, Med Surg, and Birthplace
Will be required to work every third weekend (F, S, S)
Location: Fairview Northland Medical Center, Princeton, MN
Facilitates timely flow of communication on the patient care area to ensure the exchange of information and to promote the coordination of services.
Promptly answers the telephone identifying self and patient care area, asks questions to clarify information, and consistently follows through on all messages in a timely and courteous manner.
Coordinates activities of the desk area to provide prompt, accurate and courteous handling of communication.
Consistently answers patient intercom promptly and relays patient requests in a timely manner.
Provides effective customer service by interacting with other health care team members, patients, and public to foster cooperation and accurate exchange of communication in a friendly, cooperative and timely manner at all times.
Coordinates the scheduling of tests, lab work, and other patient and department procedures, arranges appropriate transport and assists with transport.
Effectively uses EHR.
Identifies and facilitates resolution of unit specific issues between patient care area and support departments (e.g. Materials Management, Linen Services, HIM (Medical Records), Nutrition Services, Environmental Services) involving Nurse Manager / Manager as needed.
Responsible for the completion of clerical duties in an organized and priority-based manner.
Assembles admission charts and maintains patient charts according to sites guidelines and policies.
Utilizes processes to obtain necessary paperwork for chart and/or orders.
Adds and deletes reports and forms following correct chart order.
Facilitates corrections in EHR when delegated by RN and/or MD.
Prepares charts for discharge and transfers.
Follows current processes for next level of care communication.
Prepares and completes necessary informational sources for specific care area (e.g. census information, computer information, etc.).
Assigns and maintains unit communication technology.
Completes other required duties as delegated in a timely and thorough manner.
Responsible for the accurate, timely transcription of physicians orders.
Follows the essential steps for timely and accurate transcription of physicians orders as required by recognizing and order needing transcription, ordering necessary services, tests, equipment, and signing off order per procedure.
Demonstrates familiarity with medical terminology and abbreviations and utilizes proper abbreviations and symbols per procedures.
Demonstrates organizational skills by transcribing physician orders based on priorities and by following a systematic routine.
Responsible for the maintenance of desk area and patient supplies and equipment according to designated standards.
Orders individual patient supplies as directed by a nurse or as indicated in physician orders.
Notifies appropriate department per procedure for equipment requiring maintenance and follows through on status of equipment as necessary.
Demonstrates general knowledge of cost containment and awareness of cost control by following designated standards of the patient care area.
Maintains safe, clean and efficient patient care areas.
Participates in orientation of new staff (e.g. Nursing staff, physicians and students) on the patient care unit.
Demonstrates and shares knowledge of priority-based job responsibilities in an organized manner.
Demonstrates and shares knowledge of policies specific to sites to include: patient confidentiality; safety / emergency procedures; infection control.
Provides basic patient care by performing routine duties to include: personal grooming, bathing, toileting, feeding, skin care needs (clean and sterile dressing changes), applying ointments / creams; oral hygiene; specimen collection / testing; position / ambulating; changing linens, and promptly answers call lights.
Assures patient privacy and safety.
Assists nurses in monitoring patient condition.
Accurately takes and records data points to include: weights, input / output, blood pressure, temperatures, pulse rates, respiration; oxygen saturation, BG, placing patients on / off monitors or equipment.
Reports unusual findings to the RN in a timely manner.
Assists with admissions, transfers and discharge of patients including: orients patient / family to environment, assures that patients belongings are accounted for at destination.
Transports patients, equipment, specimens and supplies.
Cleans, sets up, and maintains rooms and equipment.
Documents tasks and cares per standards.
Completes orientation process and evaluation checklist of skills objectively and in a timely manner as assigned.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
1-2 years of experience working in a health care setting
Previous customer service experience
Current BLS certification
Must have experience working with computer applications (e.g. WORD, EPIC, hospital specific software applications) and telephone usage.
Successful completion of a nursing assistant training program or health unit coordinator program
Previous experience in patient care, as a HUC and/or working with providers
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.