Director of Quality Management: Provides executive leadership and direct supervision for Risk Management, Patient Safety, Veteran Affairs Surgical Quality Improvement Program, Performance Improvement, and Systems Redesign. Works towards achievement of high quality, safety, and cost effective evidence based outcomes on a continual journey of a high reliability organization. Collaborates with both administrative and clinical services to monitor quality and safety within the medical center. Functions as facilitator in implementing action plans and process improvement strategies at services and medical center for follow up to include regular progress reports. Reviews Performance Measures, EPRP, VASQIP data, IPEC, SAIL and other quality data for trends and early intervention. Applies clinical performance improvement methods, collects outcome data related to policy, procedure, and regulatory compliance and in collaboration with management, initiates performance improvement monitoring projects. Utilizes data and comparative analytical processes in recommending design and implementation of innovative programs to improve service excellence, customer satisfaction, and compliance to patient care and regulatory standards. Reports directly to the Medical Center Director with oversight by the Associate Director for Patient Care Services for Nursing Practice. Must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to (1) Assist in the ability to carry out the functions and activities expected of them, (2) Contribute ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide, (3) Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs, and (4) Collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care. This position potentially requires flexibility in schedule and assignments. The incumbent must be poised and articulate in communicating with people of varied educational levels and varied ethnic backgrounds and willing to work cooperatively as a member of a team in all assignments. Makes caring for the veteran his/her priority while in the work setting and demonstrates customer service principles in all aspects of work. Self-motivated in the pursuit of meeting professional work standards. Work Schedule: Monday thru Friday 8am to 4:30pm Financial Discloser Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.