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Call Center Advisor FT Days Detroit Medical Center
<p style="margin-top: 0px; margin-bottom: 0px;"><font face="Arial" size="3">Under general direction and according to established policies and procedures, answers incoming calls and initiates outbound calling for the assigned department to include physician/program/patient satisfaction surveys and pre-appointment/scheduling reminders. Provides tele-health services including, but not limited to, physician, diagnostic, program appointment scheduling, physician specialty consult line requests and educational classes/seminar schedules. Responds to inquiries and/or refers the caller to the appropriate physician, department or program based on information provided by the caller. Identifies cal


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