This position provides first level customer support to the various hospital communities in relation to department call center functions. The incumbent will assist work group in the role of answering, logging and resolving customer issues.
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. AJoint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior.We have a strong patient to nurse ratio, a culture of Shared Leadership, and are proud members of the Mayo Clinic Care Network. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Full Time 40 Hours, 8 hour varied shifts
Answers, resolves, documents and triages incoming calls, faxes and e-mails to the support desk.
Interacts with the customer, department and vendor support to facilitate first call problem resolution. Documents interactions with customers using problem tracking system. Escalates user issues as needed by contacting the appropriate area. Updates the problem tracking system as necessary.
Utilizes on-line procedures, solutions, and knowledge databases.
Contributes to team decisions, participates in team meetings and fosters team growth. Interacts with team members and users as needed.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
Must possess level of knowledge typically obtained through the completion of an associate's degree in related field or equivalent combination of relevant education, technical, business and healthcare experience.
Requires communication and presentation skills to engage technical and non-technical audiences.
Requires ability to communicate and interact across facilities and at various levels.
General knowledge of information technology and healthcare is desirable.
Additional related education and/or experience preferred.