Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Compliance Associate will provide service, support, and advice in response to the changing needs of the organization, laws, and governmental policies. Responsibilities includes planning, developing, implementing, and evaluating the Compliance Plan and the related activities to preserve and enhance the organization's reputation for integrity. The Compliance Associate assist with the day-to-day administration of the Compliance Program.
Essential Functions: Develop policies and procedures to ensure compliance, raise employee awareness of compliance issues, and address and remediate any problems or incidents
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
Respond to incoming inquiries relating to our compliance framework, while ensuring a quick turnaround and excellent customer service
Provide filing and administrative support
Maintain and monitor Compliance Incident Management System
Maintain the Compliance intranet site for the company
Assist in Compliance Education and Training efforts
Stay abreast of changes in Medicare, Medicaid, and other payer changes in dialysis center licensing and certification requirements
Manage and maintain companywide insurance policies including General/Malpractice, Auto, Cyber, Property, D&O, Crime/EPL
Maintain and issue certificates of insurance as required by contracts
Process claims related to covered liabilities companywide
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner